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国別の保険・補償

  • ・クリックし、プルダウンメニューから国別の保険・補償をご確認ください(英語)

    Pick-up country
    Australia
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    Collision Damage Waiver

    Collision damage waiver is included in the Rental Agreement. Consequently your liability for loss of or damage to the vehicle and third party damage is limited to the Accident Damage Excess(ADE)unless there is a Prohibited Use of the vehicle in which case you may be fully liable for any loss or damage.



    Accident Damage Excess(ADE)Amounts

    Accident Excess Amount        Applicable Vehicles

    $5,500 inclusive GST                Standard Passenger

    $6,001 inclusive GST                Prestige / Adrenaline

    $6,001 inclusive GST                4WD / AWD / Light Trucks & Vans

    $7,000 inclusive GST                Over 3 Tonne Vehicles

    *$8,800 inclusive GST               *13 Tonne Trucks and Prime Movers

    *Excess cannot be reduced


    Tasmania has a non-waivable $9,900 excess on unsealed roads and overhead damage. At selected locations Excess and any coverage options are subject to Location Fee and Administration Recovery.



    Damage to vehicle

    You are responsible for any loss or damage to the vehicle(and related losses and fees)during the rental even if it is not your fault, subject to some exceptions. The maximum amount you must pay is the Accident Damage Excess(ADE)per incident. You can use some of the Optional Renter Protection Services to reduce or eliminate this liability. However, if the loss or damage is caused by a Prohibited Use of the vehicle, you are liable for that loss or damage up to the full value of the vehicle and related losses and fees including third party losses. You cannot rely on any Optional Renter Protections Services you may have purchased to reduce this liability.



    Prohibited Use

    Prohibited Uses that may result in full liability include incurring overhead or undercarriage damage, driving on unsealed roads, failing to safeguard the vehicle(eg. leaving keys in vehicle)or allowing an unauthorised driver to drive the vehicle.



    Optional Renter Protection Services

    You may reduce the ADE by purchasing Accident Excess Reduction(AER), or eliminate the ADE by purchasing SuperCover or Maximum Protection Cover(MAX). You may also reduce the ADE for standalone damage to the vehicle’s windscreen, windows, wheels or tyres only by purchasing Glass & Tyres(G&T). However, if there is a Prohibited Use of the vehicle, you cannot rely on AER, MAX, SuperCover or G&T or any other Optional Renter Protection Service to reduce or eliminate your liability.


    Optional Renter Protection Services are available to purchase for an additional charge and can either reduce or eliminate your liability to Hertz for loss or damage to the vehicle(provided there is not a Prohibited Use of the vehicle);or provide cover for other purposes depending on the services you select:


    SuperCover:You can reduce the ADE to zero and in addition you will also benefit from:

           ・Maximum Protection Cover

           ・Premium Roadside Assistance Cover(PRAC)
           ・Glass & Tyres Cover(G&T)
           ・No Young Driver Surcharge
           ・Fees waived in respect of:

                  ・Hertz Claims Management Fee

                  ・External Damage Assessment Fee

                  ・Additional Driver Fee

                  ・Early Return Fee

                  ・Towing Fee


    The SuperCover charges not being included in the calculation of the Location Fee.



    Premium Package Cover:You can reduce the ADE to zero and in addition you will also benefit from:

          ・Premium Roadside Assistance Cover(PRAC)

          ・No Additional Driver fee



    Maximum Protection Cover:You can reduce the ADE to zero and in addition you will also benefit from:

         ・Glass & Tyres Cover(G&T)

         ・Fees waived in respect of Hertz Claims Management Fee and External Damage Assessment Fee



    Accident Excess Reduction:You can reduce the ADE to a lower amount as stated on your Rental agreement.



    Glass & Tyres Cover:You can eliminate your liability for standalone damage to the vehicle's windscreen, windows, wheels and tyres.



    Premium Roadside Assistance Cover:You can buy additional cover for the call out costs relating to incidents that are your fault, including for running

    out of fuel, lost keys or keys locked in the vehicle.



    Toll Cover:You can pre-pay your toll charges incurred during your rental for a daily flat fee as advised at the time of reservation.


    A range of fees and charges may apply to your rental. The amounts may be specified in the Rental Agreement provided to you on pick up.



    We do not cover you for:

        ・Parking and traffic fines you incur on your trip.

        ・Private parking charges.

        ・Road tolls(unless you have purchased Toll Cover).


    If we receive notices for fines and parking charges during the rental period we will give the authorities your name, address and drivers licence details and also charge a Processing Fee. Toll charges will be charged to you Directly by Hertz(unless You have purchased Toll Cover), and we will also charge a Processing Fee. These charges will be applied to your Card.



    Personal possessions in the vehicle

    Hertz is not responsible for any loss or damage to you and your passenger's personal possessions in the vehicle, even in the event of an accident or theft of the vehicle.



    Damage and Loss Responsibility:

       ・If the vehicle is lost, stolen, abandoned or damaged during the rental(eg. involved in an accident), for each incident you are responsible even if it was not your fault(eg. other driver's fault). This liability applies except to the extent that:

                  ・the damage constitutes fair, wear and tear on the basis that it does not fall within the definition of “Damage” specified in the Definition of Damage Flyer found online at hertz.com.au/damageflyer or provided to you at the start of your rental;

                  ・the loss or damage is directly due to our negligence or wilful default including our failure to properly maintain the vehicle;or

                  ・the damage or loss was caused by a third party and you have complied with your obligations under the Accidents section on page 10 of Your rental terms so that we have sufficient details about the third party and/or the insurer for us to recover the loss or damage from the third party and/or their insurer. We may charge you the estimated damages or your applicable excess(whichever is less)per incident and once the loss or damage is   recovered, we will refund you any difference owed;or

                 ・the damages comprise of personal injuries covered by compulsory third party insurance or a statutory transport accident compensation scheme.



    Incident damages

    If the vehicle is lost, stolen or damaged, for each incident you are responsible for:

      ・the loss or damage to the vehicle;

      ・any towing and storage charges;

      ・loss of rental income;and

      ・other losses or expenses related to the incident,


    up to the Accident Damage Excess(ADE)amount per incident.


  • · 中文版

    了解车辆保险是租车的一个非常重要的环节。预订车辆时,一定要非常清楚价格里是否已包括保险,以及包含哪些保险。为了让中国旅客更好地了解境外租车保险,我们总结如下,供您参考。您可以根据自己的需要,在预订或取车柜台购买。温馨提示:赫兹提供的全险套餐比单独购买保险更划算
     
    美国
    1.有限的第三者责任 (Limited Third Party Liability)
    赫兹美国所有车辆都包含有限的第三者责任险。如果发生事故,第三者赔偿额将按各州标准执行,一般在15,000-50,000美元,各州赔偿标准,详询赫兹门店。
    2.补充第三者责任 (Liability Insurance Supplement – LIS)
    该保险承保第三者索赔高达100万美元 (包括第三者身体损伤及财物破损),在夏威夷该保险承保第三者索赔高达200万美元。
    在科罗拉多和纽约州,如果发生交通事故,且对方车辆有责但没有第三者责任险或赔偿额度不够,赫兹的补充第三者责任险(LIS)为租车人提供最高10万美元的赔偿。
    3.车损盗抢险 (Loss Damage Waiver – LDW)
    承保由于车辆碰撞和盗抢所造成的车辆损失,租车人通常无需承担责任。
    4.未投保/未足额投保的驾驶员保险 (UMP)
    如果对方肇事车辆没有保险,保额不足或事后逃逸,该保险将对事故中发生的人身伤害进行赔偿,赔偿对象包括赫兹租赁车辆里的租车人、家庭成员和同车乘客所造成的人身伤害进行,最高可赔偿100万美元。UMP只有在接受补充第三者责任险的情况下才能购买。在提供UMP保险的州,赫兹的LIS不包含UMP赔偿。在不提供UMP保险的州,赫兹的LIS包含最高10万美元的UMP赔偿。
    5.个人事故保险 (Personal Accident Insurance - PAI)
    对租车期间发生的人身意外伤亡给予一定的补偿。其保险范围包括您及赫兹车内的乘客。
    6.个人财产保险 (Personal Effect Coverage - PEC)
    对租车期间发生丢失或损失的行李和个人物品(不包括现金)提供一定的赔偿。

    加拿大
    1.第三者责任险 (Third Party Liability)
    赫兹在加拿大所有车辆都承保了100万加元的第三者责任险,包括第三者人身伤害及财产损失。遇到火灾,暴乱,天气因素,全额补偿。
    2.车损盗抢险 (Loss Damage Waiver – LDW)
    承保由于车辆碰撞和盗抢所造成的车辆损失,但是租车人有300-500加元的最低责任。例如:您租了一辆车,最低责任是300加元。发生车损之后,如果维修费用是200加元,租车人全付,如果是1000加元,租车人最多也只需要付300加元,其余的700加元保险公司付。
    3.车损盗抢责任降低保险(Deductible Waiver - DW)
    上面LDW说到,发生车损盗抢的状况,租车人仍然需要赔偿300-500加元。但是,如果购买了DW,就一分钱不用陪。目前,该保险只能在取车门店购买。
    4.个人事故保险 (Personal Accident Insurance - PAI)
    对租车期间发生的人身意外伤亡给予一定的补偿。其保险范围包括您和您的乘客。
    5.个人财产保险 (Personal Effect Coverage - PEC)
    对租车期间发生丢失或损失的行李和个人物品(不包括现金)提供有限的赔偿。

    欧洲大部分国家
    (如德国、法国、英国、意大利、西班牙、比利时、瑞士)
    1.第三者责任险 (Third Party Liability)
    德国/法国/英国/西班牙/比利时/瑞士:所有价格都包含了赔偿无上限的第三者责任险,也就是任何来自第三方的索赔(包括人身伤害或者财产损失的索赔),赫兹都将负责赔偿。
    意大利: 赫兹可以赔付第三者人身伤害及财物损失索赔高达750万欧元。
    荷兰: 赫兹可以赔付第三者人身伤害索赔高达2,268,901.08欧元;第三者财物索赔高达2,268,901.08欧元
    2.车辆碰撞险 (Collision Damage Waiver - CDW)
    承保由于车辆碰撞所造成的车辆损失,租车人有最低责任,根据所租车型不同,一般在750-15,000欧元,超出的部分才由保险公司承担。
    3.盗抢险 (Theft Protection – TP)
    承保由于盗窃或企图盗窃的事件中对车辆造成的损失,租车人有最低责任,根据所租车型不同,一般在750-1800欧元。
    4.超级保护计划 (Super Cover – SC)
    如果发生车辆碰撞或丢失,租车人通常无需承担任何责任(车顶,轮胎,地盘,玻璃除外)。
    5.个人事故保险 (Personal Accident Insurance - PAI)
    对租车期间发生的人身意外伤亡给予一定的补偿。其保险范围包括您和您的乘客。
    6.个人财产保险 (Personal Effect Coverage - PEC)
    对租车期间发生丢失或损失的行李和个人物品(不包括现金)提供有限的赔偿。

    澳大利亚 
    赫兹在澳大利亚的多数车辆已强制承保第三者责任,车损险和盗抢险,但是租车人有4000-5500澳元的最低责任,单车事故的最低责任为6,200 - 7,700澳元。塔斯马尼亚地区会有9,900澳元的最低责任。
    1.减少最低责任险 (Accident Excess Reduction – AER)
    该保险适用于澳大利亚,购买该保险后,租车人只需承担770-1210澳币的最低责任,单车事故的最低责任为2,970-3,410澳元。
    2.全面保护计划 (Maximum Cover – MAX)
    该保险适用于澳大利亚,购买全面保护计划,租车人通常将不再承担任何责任 。任何因疏忽驾驶而造成的车辆损失及丢失除外。任何由于错误添加车辆燃油,遗失赫兹特殊设备及弄丢车辆钥匙除外。

    新西兰 
    赫兹在新西兰的车辆已强制承保第三者责任,车损险和盗抢险,但是租车人有3450-4100新西兰元的最低责任,具体某一车型的最低责任,详询赫兹门店和预订中心。
    1.不计免赔 (Accident Excess Reduction – AER)
    如果发生事故,租车人将不承担有关第三者,车损和盗抢险的任何责任。任何因疏忽驾驶而造成的车辆损失及丢失除外。任何由于错误添加车辆燃油,遗失赫兹特殊设备及弄丢车辆钥匙除外。
    2.个人事故保险 (Personal Accident Insurance - PAI)
    对租车期间发生的人身意外伤亡给予一定的补偿。其保险范围包括您和您的乘客。
    3.个人财产保险 (Personal Effect Coverage – PEC)
    对租车期间发生丢失或损失的行李和个人物品(不包括现金)提供一定的赔偿。
    4.全险 (Protection Package - PKG)
    该保险组合包括了新西兰赫兹所能提供的所有保险,包括不计免赔三者,车损和盗抢险,个人事故和财物险。

    出险时候怎么办 – 分三步

    1打当地报警电话,生成Police Ticket Number

    2打租车公司当地客服电话,生成Emergency Number

    3打取车门店电话

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